Tel: +44 (0)1827 61666

Our promise to you

Your first point of contact will be with one of our experienced Account Managers. They will listen to your requirements, ask you lots of questions and then offer you the best solution for your event whilst keeping your budget in mind. You will have the same Account Manager throughout to maintain consistency.

We'll meet your needs with a combination of up to date technology and proven methods and you can rest assured that, with our vast experience in the badging and registration industry, the solution we offer will be the best for you.

Your account manager will provide you with a proposal that will cover all aspects of your event, there will be no hidden costs and anything that is excluded will be highlighted.

Once you are happy with the solution and of course the costs, your Account Manager will prepare a full handover of your event to your Project Manager. You will have a dedicated Project Manager throughout your event.

You will be provided with a schedule highlighting deadlines and information relating to your event. This is so you know in advance when we require information from you and also when we will be sending you items that you need. Samples with be provided where necessary and we'll ask you to sign off on every element.

Your Project Manager will also give you access to EventReference, our event management system, so you will be able to view your event information at any given time or location. They will also show you how to use the powerful reporting tools built into EventReference. At all times your Project Manager will liaise with you on a regular basis so you can rest easy and know registration will run smoothly.

If you're making use of our on-site services, the project manager will tell you which of our team will be looking after registration at your event. They will also make sure that our on-site manager is fully briefed before arriving.

They'll be at the venue at the time agreed with you and, once they have installed the equipment, will follow the dress code you have specified. They will be with you throughout your event and will be your main point of contact for any questions, queries or changes. Any reports that you need on-site can be given to you by the on-site manager too.

Whilst on-site they will manage all registration equipment to ensure everything runs smoothly. If agency or temporary staff are provided, then they will receive full training before registration opens. You and your team can also be trained in the use of the on-site software if you wish.

After your event, your Project Manager will call you to ensure you have everything you need post event and to discuss the event overall. We always like to have a post-show meeting to review the event but we recognise that this is not always possible.

If at any point during the process you are not happy with anything, please speak to your account manager, project manager or on-site manager. If you prefer, you can always call and ask for our managing director, Margaret Reeves.

Our staff combined have vast experience of badging and registration in the event industry. They make up a dedicated hard working team who take pride in ensuring you, our clients have the best service ever.

 

Living Wage company ISO/IEC 27001:2013 certified